Context
A multi-property hotel group whose front desk, restaurant POS and housekeeping teams each worked from a different system, with no shared view of room status or guest history across properties.
Case study
Hotel Group Front Desk & Operations
Illustrative example: connecting bookings, POS and housekeeping into one system.
Restaurant Charges
e.g. reduction in mis-posted restaurant charges
Reduce Time For Housekeeping
e.g. time for housekeeping status to reach front desk
Challenge
Front desk staff couldn't see real-time room-readiness from housekeeping, restaurant charges had to be re-keyed onto guest folios by hand, and management had no single occupancy or revenue view across properties without combining exports at month-end.
Before Trineevo
Bookings lived in a standalone reservations system, the restaurant ran a separate POS with no folio link, and housekeeping reported room status verbally or via a paper board updated by hand.
Constraints
Replace this with the engagement's real constraints — e.g. front desk had to keep taking bookings during migration, and each property had slightly different room and rate structures to reconcile.
What Trineevo changed
Implemented Odoo as the shared system of record, with a custom front-desk and housekeeping status module built on top so room readiness updates in real time and restaurant POS charges post straight to the guest folio.
Architecture
Odoo Point of Sale + Accounting + a custom room/booking and housekeeping-status module, integrated with the property's existing channel manager via API so external booking sources stay in sync.
Implementation
Piloted at one property first to validate the front-desk and housekeeping workflow, then rolled out to the remaining properties on the group's shared Odoo instance.
Result
Replace this with results the client has actually confirmed. Do not carry over any number from this illustrative draft.
Manage Your Hotel & Restaurants Effectively.